Business Analyst and Product Owner
10,000 patientsuse the clinical trial app I created from inception to delivery. It's used by 12+ clinical research organisations and increased patient retention by 35%.
Open to senior product leadership roles
Jamie Stray
Product leader. Routing, logistics and the people who build them.
I lead product at Tesco Technology, where I rebuilt how Tesco routes its deliveries and created the navigation product its drivers use every day. I've spent 14 years turning complex operational problems into products people rely on, starting as a developer and growing into product leadership. I lead three product areas and have trained many product managers along the way.
My career so far
Each role built on the one before it.
Where I've been
Analyst Developer
I took pharmaceutical client projects from discovery to delivery, on time and on budget, and built web applications in C# and ASP.NET.
Business Analyst
90% fewerproduction amendments and a 50% rise in customer NPS, after I introduced 3D renders that customers could review in their own home.
Analyst Developer
10xmore judgments processed by a team of 12, using the court judgement execution system I designed and delivered as an engineer for the European Court of Human Rights.
Where I am now
Senior Product Manager, Transport Routing
32 depotsI rebuilt the Tesco Routing Platform and took it live in 26 UK depots within one financial year, then into central Europe. It now plans millions of safe and legal miles a day for 4,500 HGVs across 5 countries.
25,000 driversuse Tesco Navigation, a product I championed from the start. It connects the route we planned with the route that was driven.
- I own the product vision for fulfilment and transport routing
- I lead two more product teams: third-party logistics, and grocery home shopping planning
- I've trained many associate and graduate PMs into full product managers
- I speak for Tesco at conferences
What I bring
Product leadership that ships
- A clear product vision
- I own the routing vision at Tesco and lead three product areas.
- Delivery at scale
- Routing live in 32 depots across 5 countries. A clinical trial app used by 10,000 patients.
- Decisions backed by evidence
- Continuous discovery and rapid experiments behind every priority.
- Stronger product managers
- I've trained many associate and graduate PMs into full PMs.
- A voice for product
- I explain our work to engineers, executives and conference audiences.
Impact
The products I've led and built, and what they achieved.
Tesco Routing Platform and Tesco Navigation
Tesco Technology- 32depots across 5 countries running the Tesco Routing Platform
- 10,000serviceable locations reached
- 4,500HGVs routed by the platform
- Millionsof safe and legal miles planned every day
- 25,000drivers using Tesco Navigation
Clinical trial patient app
MDGroup- 10,000patients using the app
- +35%patient retention
- 12+of clinical research organisations running trials on it
I created it from inception to delivery.
3D staircase renders
Stair Right Joinery- 90%fewer amendments in production
- +50%customer NPS
Customers reviewed their staircase in their own home before anything was built.
Court judgement execution system
Blue Car Technologies, for the European Court of Human Rights- 10xjudgments processed by the same team of 12 people
I designed and delivered it as an engineer. It makes sure case resolutions are enforced.
Case studies
Four products I've led or launched: who they were for, what was broken, what I did, and what changed.
Rebuilding the Tesco Routing Platform across five countries
Tesco Technology, Senior Product Manager
32 depotsacross 5 countries, with 26 UK depots live within one financial year
- Who it's for
- The depot and transport teams who plan Tesco's deliveries, and the drivers who run them.
- The problem
- Fulfilment and transport routing needed a complete transformation. A slow rebuild would leave the business carrying commercial risk for longer.
- What I did
- I owned the product vision and rebuilt routing end to end, moving fast without guessing.
- Continuous discovery with real end users and stakeholders
- Rapid experiments to validate ideas before scaling them
- Tight prioritisation of the highest-impact features
- What changed
- Live in 26 UK depots within one financial year of inception, then rolled out to central Europe: 32 depots across 5 countries. The platform now routes 4,500 HGVs to 10,000 serviceable locations, planning millions of safe and legal miles every day.
Creating Tesco Navigation for 25,000 drivers
Tesco Technology, Senior Product Manager
25,000drivers on a product that didn't exist before
- Who it's for
- Tesco's 25,000 drivers, and the teams who plan their routes.
- The problem
- Once a route left the planning system, it was hard to see how it was actually driven. The driver experience on the road also needed to improve.
- What I did
- I made the case for a navigation product built alongside Routing, won support for it, and drove it from idea to launch.
- What changed
- Tesco Navigation now serves 25,000 drivers. It closes the loop between what was planned and what was driven, improving operational efficiency and the driver experience.
Moving customer feedback before production
Stair Right Joinery, Business Analyst
90% feweramendments in production, and a 50% rise in customer NPS
- Who it's for
- Customers ordering bespoke staircases, and the production team building them.
- The problem
- Customers often asked for changes once a staircase was nearly finished, so the team had to rework a near-complete product.
- What I did
- I introduced a new process to create 3D renders of each customer's staircase, which they could review in their own home before production started.
- What changed
- Changes moved to the model stage. Amendments in production fell by 90%, and customer NPS rose by 50%.
Creating a clinical trial app for 10,000 patients
MDGroup, Business Analyst and Product Owner
+35%patient retention, with 10,000 patients across 12+ clinical research organisations
- Who it's for
- Patients taking part in clinical trials, and the contract research organisations (CROs) running those trials, with ethics committees and regulators overseeing every change.
- The problem
- Patients needed a simple way to interact with their clinical trial. The app had to be designed, built and shipped quickly, without ever compromising compliance.
- What I did
-
- Wrote user stories and acceptance criteria the team could build from directly
- Ran trade-off analysis to stay on track with strategy commitments
- Translated between developers and stakeholders in technical and non-technical language
- What changed
- I created the app from inception to delivery, and shipped it in 9 months. It's used by 12+ clinical research organisations and 10,000 patients, and increased patient retention by 35%. Delivery held to ethics committee commitments, GCP, GDPR, ISO 27001 and HIPAA.
How I lead product
I run the same loop on a single feature or a rollout across five countries, and it's how I coach the product managers I work with.
- Step 1
Discover
Spend time with real users and stakeholders until the problem is clear.
Continuous discovery with Tesco's end users - Step 2
Prove
Run small, fast experiments and let the evidence decide what's worth building.
Rapid experiment cycles on Routing - Step 3
Ship
Turn the winning ideas into clear stories and acceptance criteria, and get them live.
Shipping at MDGroup under four standards - Step 4
Scale
Roll out with the same care at the 32nd depot as at the first.
26 UK depots in one financial year - Step 5
Grow the team
Coach product managers to run the loop themselves.
Many associate and graduate PMs grown into full PMs
Set a clear direction
Own the vision and align cross-functional teams behind it, balancing short-term delivery with long-term goals.
Make discovery the default
Lead continuous discovery with users and stakeholders, and expect every team to work that way.
Back decisions with evidence
Let experiments and data show what works, so teams decide quickly and can explain why.
Measure outcomes, not output
Judge success by depots live and drivers served, not by features shipped.
Grow product people
Treat building strong product managers as part of the job.
Make the vision understandable
Explain the product in technical and non-technical language, to teams, stakeholders and conference audiences.
The teams I lead
Three product areas at Tesco, covering logistics from the depot plan to the customer's grocery order.
Transport Routing
Tesco Routing and Tesco Navigation. My own product area and vision.
I ownThird-party Logistics
A product team I lead, covering third-party logistics.
I leadGrocery Home Shopping Planning
A product team I lead, covering home shopping planning.
I leadGrowing product managers
I've trained and mentored many associate and graduate product managers into full PMs. Building strong product people is one of the parts of the job I enjoy most.
Speaking for Tesco
I speak publicly for Tesco at conferences, to audiences of 100 or more, about how we build product.
How I start with a new team
My first 90 days in any new product leadership role, built from the same loop.
Days 1 to 30 Listen
- Meet the usersJoin discovery sessions with customers and frontline teams.
- Meet every PMOne-to-ones to learn each area, its blockers and its goals.
- Review the roadmapMap what's in flight against the company's goals.
Days 31 to 60 Align
- Set the directionShare a product vision and the outcomes each team owns.
- Start the loopAgree a shared rhythm for discovery and experiments.
- Plan growthAgree a development plan with every PM.
Days 61 to 90 Deliver
- Ship the first betsEvidence-backed priorities in delivery, with clear measures of success.
- Report outcomesShow leadership what moved, what didn't, and what comes next.
- Tell the storyExplain the roadmap to the whole business.
Experience
Every role in detail. Open one to see what I did and the skills I used.
April 2022 to presentSenior Product Manager, Transport RoutingTesco Technology, Welwyn Garden City
- Own the end-to-end product vision for fulfilment and transport routing, focused on measurable growth and operational excellence.
- Rebuilt the Tesco Routing Platform and rolled it out to 26 UK depots within one financial year of inception, then into central Europe: 32 depots across 5 countries, 10,000 serviceable locations and 4,500 HGVs, planning millions of safe and legal miles every day.
- Championed and drove the creation of Tesco Navigation for 25,000 drivers, closing the loop between planned and actual routes.
- Lead two further product teams: third-party logistics, and grocery home shopping planning.
- Trained and mentored many associate and graduate product managers into full product managers.
- Speak publicly for Tesco at conferences, to audiences of 100 or more.
- Lead continuous discovery with end users and stakeholders, with rapid experimentation to validate ideas and prioritise high-impact features.
- Product vision
- Team leadership
- Mentoring
- Public speaking
- Continuous discovery
- Experimentation
- International rollout
- Stakeholder management
January 2021 to April 2022Business Analyst and Product OwnerMDGroup, Bracknell
- Created an app that lets patients interact with their clinical trial, from inception to delivery in 9 months. It's used by 12+ clinical research organisations and 10,000 patients, and increased patient retention by 35%.
- Turned requirements into user stories, acceptance criteria and documentation, and pushed development items live with the team.
- Solved complex product problems and ran trade-off analysis to stay on track with product strategy commitments.
- Translated between developers and stakeholders in technical and non-technical language.
- Held delivery to ethics committee commitments, GCP, GDPR, ISO 27001 and HIPAA.
- Backlog ownership
- User stories
- Acceptance criteria
- Trade-off analysis
- Stakeholder management
- GCP
- GDPR
- ISO 27001
- HIPAA
March 2019 to December 2020Analyst DeveloperNeonstone, Langley
- Worked with pharmaceutical clients to define requirements, then managed projects from inception to delivery on time and within budget.
- Built scalable server-side web applications in C# and ASP.NET.
- Reviewed existing systems and developed strategies to improve them or get more value from them.
- Analysed clinical protocol documents to confirm compliance with GCP and HIPAA.
- C#
- ASP.NET
- Requirements gathering
- Client management
- Project delivery
- GCP
- HIPAA
November 2016 to December 2018Business AnalystStair Right Joinery, Harefield
- Introduced 3D renders of customer staircases, viewable in the customer's home, cutting amendments in production by 90% and raising customer NPS by 50%.
- Introduced process improvements that made the business more efficient.
- Managed multiple workstreams across pre-production and production, and bridged communication between office and production teams.
- Built strategic customer relationships focused on retention and sales growth.
- Ensured compliance with building regulations and British Woodworking Federation standards.
- Process improvement
- 3D visualisation
- Workstream management
- Customer retention
- Regulatory compliance
June 2012 to August 2016Analyst DeveloperBlue Car Technologies, Reading
- Designed and delivered a court judgement execution system for the European Court of Human Rights as an engineer, used to make sure case resolutions were enforced. It enabled a team of 12 people to process 10 times as many judgments.
- Led database management in MySQL, T-SQL and SQL Server to keep data accurate, accessible and timely.
- Designed and built new features in C#, working directly with customers on requirements.
- Managed projects end to end against evolving timescales and customer demand.
- Interviewed users across the departments of the European Court of Human Rights to understand their processes.
- Prepared cost analysis for change requests, covering timeframe and technical constraints.
- C#
- SQL Server
- MySQL
- T-SQL
- User interviews
- Cost analysis
- Project delivery
Skills and qualifications
What I use day to day, and the certifications behind it.